Urgent Vertalen Policy Statement
Urgent Vertalen is a translation agency located in the bustling heart of the Randstad, The Hague. Of the translation assignments we carry out, more than 90% of these translations are sworn translations. Thanks to the use of experienced, skilled and proven native-speaker translators, we are able to provide our customers with a first-class translation service. Translation agency Urgent Vertalen welcomes government institutions as well as small, medium or large companies in its clientele, but private clients are also more than welcome with translation work. Translation agency Urgent Vertalen has a unique position in the translation world due to its exceptional speed of action.
We know the strengths of our company like no other. According to our customers, we are fast, economical, and communicative. ‘Acting quick’ is key at translation agency Urgent Vertalen.
Management system
At Urgent Vertalen, we strive for quality and continuous improvement. To ensure that we meet the requirements and expectations of our clients, a management system has been established, implemented and maintained in accordance with the requirements of ISO 9001:2015, ISO 17100:2015 and ISO 27001:2015.
ISO 9001 quality assurance
Through the quality management system, we ensure that we meet the requirements and expectations of our clients and other stakeholders. We achieve this through several core elements:
- Compliance with laws and regulations: as we frequently provide sworn translations and often work with government bodies, ensuring legal compliance is essential at Urgent Vertalen. For this reason, we always handle applicable laws and regulations with care, as they apply to our products and services.
- Process performance: as a translation agency with dedicated staff, we maintain short lines of communication and are able to closely monitor performance and processes.
- Objectives and opportunities for improvement: process performance is translated into objectives. Urgent Vertalen’s primary objective is to deliver the highest quality with a modern vision on the translation industry and to evolve with market demand. We are constantly developing. One of our strengths is the ability to quickly identify risks and implement immediate follow-up actions.
- Satisfaction: client satisfaction is of great importance to us. We therefore strive for a transparent and open approach to client satisfaction surveys. The results of client reviews are published on an independent review platform, which motivates us to pursue the highest quality in our products and services. This contributes to achieving a continuous improvement cycle within our organisation.
ISO 17100 translation standard
ISO 17100 is the international standard for the quality management system related to the provision of translation services. As translation is the core process of Urgent Vertalen, this ISO standard is essential. It demonstrates that the translation process is carried out in a controlled manner and that the quality of the service is fully safeguarded. This includes mapping various processes, including those relating to translation, in which check and review steps are incorporated. In addition, appropriate tools and the required competencies of staff and freelancers are documented. This ensures optimal translation quality. Due to the High Level Structure (HLS) of the management system, ISO 17100 is integrated with ISO 9001:2015 and is maintained together with ISO 9001, with ongoing development.
View the ISO 17100 certificate
ISO 27001 information security
Urgent Vertalen stands for trust, integrity and compliance with laws and regulations. Due to the nature of our services, we handle a large volume of confidential information, such as personal data, company information and confidential files. It is therefore crucial that we treat this data with the utmost care. We take privacy and security seriously. For this reason, we have chosen to approach this professionally through ISO 27001 information security. In doing so, we aim to demonstrate to clients, stakeholders and other interested parties that their information and data are in safe hands with Urgent Vertalen. To ensure that information security processes are integrated with other processes and business operations, ISO 27001 has been incorporated into the management system for ISO 9001 and ISO 17100. Objectives have been established to ensure that we continuously strive for improved processes. This ensures that the reliability, integrity and confidentiality of data within Urgent Vertalen are well managed and that the organisation’s processes are continuously improved.
View the ISO 27001 certificate
To properly safeguard the management system across the three ISO standards, the management of Urgent Vertalen is actively involved in establishing the management system and ensures its maintenance with external expertise from consultants.
The Hague, 15 January 2025
Jeffrey Posthuma
