Privacy statement Urgent Translate
When you need a (sworn) translation, legalization and/or visa, we need your details to provide you with the best possible service. We, Translation agency Urgent Vertalen, attach great importance to careful handling of your (personal) data. We will therefore process your data carefully and keep it safe for you in accordance with the most relevant laws and regulations. On this page we would like to tell you what we do with your personal data and why we need it. If you have any questions after reading our privacy policy, please do not hesitate to contact us.
We advise you to regularly consult our privacy statement so that you are aware of any changes. This privacy policy is regularly checked for current laws and regulations. By using this website you indicate that you accept the privacy policy.
Urgent Vertalen respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Version 1.5
This privacy policy was last modified on 14-06-2022.
Who is responsible for the processing of your personal data?
We, Urgent Vertalen, located at Javastraat 72, 2585 AS in The Hague, are responsible for the careful processing of your personal data as shown in our privacy statement.
Urgent Vertalen
Javastraat 72
2585 AS Den Haag
phone: 070-7785830
e-mail: info@urgentvertalen.nl
Which personal data does Urgent Vertalen process?
When you request a quote from us for a (sworn) translation and/or legalization service, we ask you to provide us with minimal personal data. When you have entrusted the assignment to us, we collect more (personal) data from you during the process.
Below you will find a transparent overview of the personal data that we process carefully and securely:
If you request a quote from Urgent Vertalen, we will carefully collect and store minimal (personal) data about you:
- Organization
- Initials and/or first and last name
- Address information
- Gender
- Telephone number(s)
- E-mail address
- IP address
- Location information
- Information regarding your activity on our website
- Internet browser and device type
- E-mail communications between you and Urgent Vertalen
- Documents, photographs, scans and/or other files that you send to us by e-mail
- Documents, photographs and/or other physical resources that you send to us by post
- Documents, photographs and/or other physical resources that you hand over to us in person.
If you have entrusted Urgent Vertalen with the assignment, we also collect and store your following (personal) data:
- Other (personal) data that are actively provided by e-mail and/or telephone and/or physical correspondence
- Payment details
- Order history
Personal data of website visitors younger than 16 years old
The Urgent Vertalen website and/or service(s) do not intend to collect data from website visitors who are younger than 16 years of age. Unfortunately, we cannot check whether a visitor is older than 16 years. Naturally, a visitor who is younger than 16 years old must ask permission from his or her parent(s) or guardian. We encourage parent(s)/guardian to be involved in the online activities of their child(ren). This prevents personal data from being collected unnecessarily and without your permission. If you are convinced that we have received personal data from a minor without your knowledge/consent, please contact us at info@urgentvertalen.nl. We will then of course remove this information.
Our purpose of processing and collecting your personal data
When you request a quote from us for a (sworn) translation, legalization and/or visa, we ask you to provide certain personal data. This data is used to be able to perform the service(s) for which you have given us permission. Urgent Vertalen uses your personal data for the following purposes:
- So that we can call and/or e-mail you in order to provide our services.
- To deliver a sworn translation, with or without legalization and/or visa service, to you by post or courier.
- Processing and handling your payment.
- We analyse your behaviour on our website in order to improve our website and, in doing so, to tailor the range of services and products to your preferences.
- Personal data may be processed if we are required to do so by law, such as the information necessary for our tax return.
How long will your personal data be stored?
Urgent Vertalen does not store personal data any longer than is strictly necessary to fulfil the purposes for which your data was collected.
How and where do we secure your personal data?
Urgent Vertalen takes the protection of your (personal) data very seriously.
Your data may be stored on our secure computers, secure servers or those of a third party. We will not combine this information with any other personal information we have.
We use appropriate measures to protect your data in addition to the legal minimum security requirements. www.urgentvertalen.nl is therefore provided with a secure connection via SSL. This means, among other things, that you can safely share your (personal) data with us via our website. You can recognize the SSL encryption by the address bar in which our website data and the lock light up green.
We also work with a two-step verification in the environments where your (personal) data is stored.
If you have any questions or suggestions about data security, please feel free to contact us.
Sharing personal data with third parties
In the event of the execution of the agreement made and any legal obligations, we are forced to share your personal data with third parties. When personal data is provided to third parties, we ensure that agreements are made with the relevant party regarding careful processing and security level (Processing Agreement).
It is possible that your personal data will be transferred or stored outside the Netherlands. Urgent Vertalen has taken the necessary measures to ensure that the personal data transferred is handled with care. Your personal data may be sent to one or more countries within or outside the European Union and processed there. We will only transfer your personal data to countries outside the EU with which Urgent Vertalen has taken appropriate agreements and security measures to guarantee the privacy of your data.
Cookies when using the website
When you first visit our website, we inform and ask you for permission to accept our cookies. We use functional, analytical and tracking cookies to improve our quality and service. For example, we can ensure that the website functions properly and according to your preference. A cookie is not linked to you as a person, but to your use of the website. If desired, you can unsubscribe from cookies via your own computer, tablet or smartphone and delete already stored cookies.
Loss of personal data
Naturally, Urgent Vertalen has taken measures to prevent data leaks together with measures to prevent the loss, misuse, unauthorized alteration of or unauthorized access to your personal data. If, despite the measures taken, any form of infringement should occur, we will inform you of the fact immediately. If you feel that your data is not properly secured or there is any indication of misuse of your data, please contact us via info@urgentvertalen.nl or call: 070-7785830.
Your rights
You have the right to submit a request to Urgent Vertalen for;
more information (through a privacy statement);
You have the right to know how we handle your personal data. This is described in this privacy statement.
to inspect your personal data that we process about you;
Every data subject has the right to inspect his or her own personal data that Urgent Vertalen manages (in digital form).
rectification of your personal data;
Every data subject has the right to (truthfully) change or supplement his or her personal data, as far as Urgent Vertalen is aware.
restriction of processing;
The GDPR gives you the right to restrict the use of your data in certain situations. This right is described as the ‘right to restriction of processing’. It applies in a number of situations, for example if the data may be incorrect, the processing is unlawful, the data is no longer necessary or if you object. Only if we have legitimate grounds for the processing, which outweigh your interests, rights and freedoms, may we continue to process the data. If so, we’ll let you know. As long as it is not yet clear whether our grounds outweigh, we will of course not process the data. Your interests come first.
portability (data portability);
Every data subject has the right to pass on, transfer or have transferred his or her personal data to another organization or institution.
data erasure (forgetfulness);
According to the law, every data subject has the ‘right to be forgotten’. This means that the complete removal of data is possible, depending on the time of the request and may have consequences for the cooperation or the service. There may also be a statutory retention period, which means that deletion of the data is not (immediately) possible.
correction or restriction of use of the collected data;
If you have objected to the (partial) processing of your personal data and as long as it is not yet clear whether this objection is justified, you can request us not to process your personal data for the time being.
object to the processing of your data;
If you object to the processing of your personal data, or if you have a complaint about it, you can submit your objection to us.
We ask you to:
– clearly indicate what the objection or complaint is;
– enclose a copy of a valid proof of identity.
You also have the option of submitting a report or complaint to the Dutch Data Protection Authority about the processing of your data. By filling in the complaint form on the website of the Dutch Data Protection Authority https://www.autoriteitpersoonsgegevens.nl/ , you can exercise your rights regarding the GDPR.
not to be designed for automated individual decision-making / profiling;
Urgent Vertalen does not use automated decision-making and profiling to categorize individuals based on their personal data.
How can I submit a request to Urgent Vertalen?
You can submit a request to us by registered mail or by e-mail. To ensure that you are actually the person concerned, we ask you to verify your identity.
Registered mail shipping:
Urgent Vertalen
attn. Administration Department
Javastraat 72
2585 AS Den Haag
or by email to:
We will make a decision within 30 days of receipt of your request, report or complaint and we will inform you about this.
