Privacy statement Urgent Vertalen

When you need a (sworn) translation, legalization and/or visa, we need your details to provide you with the best possible service. We, Translation bureau Urgent Vertalen, attach great importance to the careful handling of your (personal) data. We process your data carefully and keep it safe for you in accordance with the most relevant laws and regulations. On this page we tell you more about what we do with your personal data and why we need it. If you have any questions after reading our privacy policy, please do not hesitate to contact us.

We advise you to regularly consult our privacy statement so that you are aware of any changes. This privacy policy is regularly checked for current laws and regulations. By using this website, you indicate that you accept the privacy policy.
Urgent Vertalen respects the privacy of all users of its site and ensures that the personal data you provide is treated confidentially.

Version 1.5

This privacy policy was last modified on 14-06-2022.

Who is responsible for the processing of your personal data?

We, as Urgent Vertalen, located at Javastraat 72, 2585 AS in Den Haag, are responsible for the careful processing of your personal data as shown in our privacy statement.

Urgent Vertalen
Javastraat 72
2585 AS Den Haag
phone: 070-7785830
email: info@urgentvertalen.nl

Which personal data does Urgent Vertalen process?

When you request a quote from us for a (sworn) translation and/or legalization service, we ask you to provide us with minimal personal data. When you have entrusted the assignment to us, we will collect more (personal) data from you during the process.

Below is a transparent overview of the personal data that we process carefully and securely:

If you request a quote from Urgent Vertalen, we carefully and minimally collect and store the following of your (personal) data:

  • Organization
  • Initials and/or first and last name
  • Address information
  • Gender
  • Telephone number(s)
  • Email address
  • IP address
  • Location information
  • Information regarding your activity on our website
  • Internet browser and device type
  • E-mail communications between you and Urgent Vertalen
  • Documents, photographs, scans and/or other files that you send to us by email
  • Documents, photographs and/or other physical resources that you send to us by direct mail
  • Documents, photographs and/or other physical resources that you hand over to us in person

Once you have entrusted Urgent Vertalen with the assignment, we also collect and store the following of your (personal) data:

  • Other (personal) data that is actively provided by email and/or telephone and/or physical correspondence
  • Payment details
  • Order history

Personal data of website visitors younger than 16 years of age

The Urgent Vertalen website and/or service(s) do not intend to collect data from website visitors who are younger than 16 years of age. Unfortunately, we are not able to check whether a visitor is older than 16. Of course, a visitor younger than 16 years of age must ask permission from their parent(s) or guardian(s). We advise parent(s)/guardian(s) to be involved in the online activities of their child(ren). This prevents personal data from being collected unnecessarily and without your permission. If you are convinced that we have received personal data from a minor without your knowledge/consent, please contact us at info@urgentvertalen.nl. We will then of course remove this information.

Our purpose of processing and collecting your personal data

When you request a quote from us for a (sworn) translation, legalization and/or visa, we ask you to provide certain personal data. This data is used to be able to perform the service(s) for which you have given us permission. Urgent Vertalen uses your personal data for the following purposes:

  • To call and/or email you in order to provide our services.
  • To deliver a sworn translation, with or without legalization and/or visa service, to you by direct mail or courier.
  • For the processing and handling of your payment.
  • We analyze your behavior on our website in order to improve it and, in doing so, to tailor the range of our services and products to your preferences.
  • Personal data may be processed if we are required to do so by law, such as the data necessary for the filing of our tax return.

How long will your personal data be stored?

Urgent Vertalen does not store personal data any longer than is strictly necessary for the fulfillment of the purposes for which your data was collected.

How and where do we secure your personal data?

Urgent Vertalen takes the protection of your (personal) data very seriously.
Your data may be stored on our secure computers, secure servers or those of a secure third party. We will not combine this data with any other personal data we have.

We use appropriate measures to protect your data in addition to the legal minimum security requirements. www.urgentvertalen.nl is therefore provided with a secure connection via SSL. This means, among other things, that you can safely share your (personal) data with us via our website. The SSL encryption can be recognized by the address bar in which our website data and the lock light up green.

We also work with a two-step verification in the environments where your (personal) data is stored.

If you have any questions or suggestions about data security, please feel free to contact us.

Sharing personal data with third parties

During the execution of the agreement made and in accordance with any legal obligations, we are forced to share your personal data with third parties. When personal data is provided to third parties, we ensure that agreements are made with the relevant party regarding careful processing and security level (Processing Agreement).

It is possible that your personal data will be transferred or stored outside the Netherlands. Urgent Vertalen has taken the necessary measures to ensure that the personal data transferred is handled with care. Your personal data may be sent to one or more countries within or outside the European Union and processed there. We will only transfer your personal data to those countries outside the EU with which Urgent Vertalen has made appropriate agreements and has taken security measures to guarantee the privacy of your data.

Cookies when using the website

Upon the first visit of our website, we inform you about our cookies and ask you for permission to use them. We use functional, analytical and tracking cookies to improve our quality and service. For example, it helps us ensure that the website functions properly and according to your preference. A cookie is not linked to you as a person, but to your use of the website. If desired, you can unsubscribe from cookies via your own computer, tablet or smartphone and delete already stored cookies.

Loss of personal data

Of course Urgent Vertalen has taken the measures necessary to prevent data leaks and loss, misuse, unauthorized alteration of, or unauthorized access to your personal data. If, despite the measures taken, any form of infringement should occur, we will inform you immediately. If you feel that your data is not properly secured or there is any indication of misuse of your data, please contact us at info@urgentvertalen.nl  or call us at (+31 0)70-7785830.

Your rights

You have the right to submit a request to Urgent Vertalen for:

more information (through a privacy statement);

You have the right to know how we handle your personal data. This privacy statement describes our data handling procedure.

to inspect the personal data of you that we have and process;

Every data subject has the right to inspect their own personal data that Urgent Vertalen manages (in digital form).

rectification of your personal data;

Every data subject has the right to (truthfully) change or supplement their personal data as stored by Urgent Vertalen.

restriction of processing;

The GDPR gives you the right to restrict the use of your data in certain situations. This right is described as the ‘right to restriction of processing’. It applies in a number of situations, for example if the data may be incorrect, the processing is unlawful, the data is no longer necessary or if you object. Only if we have legitimate grounds for the processing, which outweigh your interests, rights and freedoms, we may continue to process the data. If that is the case, we will inform you. As long as it is not yet clear whether our grounds outweigh yours, we will, of course, not process the data. Your interests come first.

portability (data portability);

Every data subject has the right to pass on, transfer or have their personal data transferred to another organization or institute.

data erasure (oblivion);

According to the law, every data subject has the ‘right to be forgotten’. This means that the complete deletion of data, depending on the time of the request, may have consequences for the collaboration or service provision. There may also be a statutory retention period, which means that deletion of the data is not (immediately) possible.

correction or restriction of use of the collected data;

If you have objected to the (partial) processing of your personal data and as long as it is not yet clear whether this objection is justified, you can request us not to process your personal data for the time being.

object to the processing of your data;

If you object to the processing of your personal data, or if you have a complaint about it, you can submit your objection to us.

We ask you to:

– clearly indicate what the objection or complaint is;

– enclose a copy of a valid proof of identity.

You also have the option of submitting a report or complaint to the Dutch Data Protection Authority about the processing of your data. By completing the complaint form on the website of the Dutch Data Protection Authority at https://www.autoriteitpersoonsgegevens.nl/, you are able to exercise your rights regarding the GDPR.

not to be subject to automated individual decision-making / profiling;

Urgent Vertalen does not use automated decision-making and profiling to categorize individuals based on their personal data.

How can I submit a request to Urgent Vertalen?

You can submit a request to us by registered mail or by email. To ensure that you are actually the person you say you are, we ask you to verify your identity.

Shipment by registered mail:

Urgent Vertalen
attn. Administration Department
Javastraat 72
2585 AS Den Haag

or by email to:

info@urgentvertalen.nl

We will make a decision within 30 days of receipt of your request, report or complaint and we will inform you about this.