Confidentiality and data security
Table of contents
Protection of sensitive information
Confidential information and data protection are a crucial aspect for all sorts of companies in all sectors, including translation agencies. For legal translation agencies, certified in accordance with the ISO 9001, ISO 17100 and ISO 27001 standards, confidentiality and data protection are the backbone of operational integrity and customer confidence. These certifications do not only show dedication to quality management and translation services, but underline the seriousness with which the agency handles the protection of sensitive data.
The importance of ISO certification
ISO 9001 is the international standard for quality management systems (QMS) and provides a framework for maintaining high performance standards in all operations. For translation agencies, this certification attests to customer satisfatction dedication and continuous improvement.
ISO 17100 specifies the requirements for translation services, including the qualifications of translators, their digital tools and the quality control processes. This standard guarantees that translation projects are managed systematically and consistently, which contributes to the accuracy and reliability of the translations.
ISO 27001 is the leading international standard for information security management systems (ISMS). This certification shows that the translation agency has implemented advanced systems and protocols to ensure information safety, minimising the risk of data leaks and other security incidents.
Implementation of confidentiality and data protection
A translation agency with these ISO certification takes several measures to ensure the safety and confidentiality of information:
Risk management: The agency performs risk analyses on a regular basis to identify and mitigate potential security threats. This involves both physical and digital risks, unauthorised access to sensitive documents, and cyber attacks on IT infrastructure.
Access control: Strict access control ensures that only authorised staff can access the confidential information. This is achieved via physical and electronic security measures such as locks, access cards and encrypted password protection.
Data encryption: All digital information is saved and sent in encrypted form to prevent intercepted data from being read by unauthorised third parties. This is essential to the protection of the confidentiality of customer data and the document translated.
Employee training: Regular employee training on the data protection principles and the importance of protecting customer data strengthens the culture of security within the agency.
Incident management and recovery planning: In the case of a security incident, the agency has procedures in place that enable a rapid response and recovery, to minimise the impact on business operations and customer data.
For translation agencies, compliance with the ISO 9001, ISO 17100 and ISO 27001 standards is a clear sign of dedication to quality, reliability and data protection. These certifications do not only provide a competitive advantage; they form a guarantee for customers, that they may rely on our integrity. Read more about this in our policy statement.
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